Job Description
We are seeking a highly skilled Contract IT Support Specialist to join our elite team in Denver, CO. This is an excellent opportunity for a technical professional who thrives on solving complex problems and enjoys the flexibility of working weekends. You will be the first line of defense for our client's infrastructure, ensuring business continuity during off-peak hours.
As a key member of our support staff, you will leverage your expertise to maintain system stability, assist end-users, and implement critical security updates. If you are looking for a high-impact contract role with competitive pay and modern technology stack, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform routine system maintenance, patch management, and security audits on weekends.
- Manage and track IT service requests and incidents using Jira or ServiceNow.
- Ensure strict compliance with data privacy regulations and security protocols.
- Collaborate with the permanent engineering team to escalate and resolve complex escalations.
- Conduct user training sessions to improve technology adoption and proficiency.
Qualifications
- Minimum of 2-3 years of experience in IT support, help desk, or systems administration.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Strong working knowledge of Windows 10/11, macOS, and Linux environments.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Exceptional troubleshooting skills and analytical thinking abilities.
- Must be available to work rotating weekend shifts (Saturday/Sunday) or 12-hour shifts.
- Excellent verbal and written communication skills with a customer-centric mindset.