Job Description
Join our dynamic IT team as a Contract Night Shift Support Specialist in Phoenix, AZ. This premium opportunity offers flexible scheduling while maintaining mission-critical systems for enterprise clients. Work in a collaborative environment with cutting-edge technology and competitive compensation. Perfect for tech professionals seeking work-life balance through night shift operations. Immediate contract positions available with potential for extension.
Responsibilities
- Provide remote and on-site technical support for hardware/software systems during night hours
- Monitor and maintain network infrastructure, servers, and cloud environments
- Document incidents, resolutions, and system configurations using ITSM tools
- Collaborate with day shift teams for seamless transition of support responsibilities
- Execute system patches, updates, and security protocols after business hours
- Troubleshoot complex issues across Windows/Linux environments and cloud platforms
Qualifications
- 3+ years of hands-on IT support experience with night shift or on-call background
- CompTIA A+/Network+ or equivalent industry certifications required
- Proficiency in Active Directory, Azure AD, and enterprise VPN solutions
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to work independently with minimal supervision during night hours
- Valid Arizona driver's license for occasional on-site visits