Job Description
Join our dynamic team as a Contract IT Support Specialist in El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional IT services to our clients. This contract role offers flexibility, competitive pay, and the chance to work with cutting-edge technology. If you're passionate about solving technical challenges and providing outstanding customer service, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT problems
- Implement security protocols and ensure compliance with company policies
- Train end-users on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- 3+ years of hands-on IT support experience in a Windows environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills with hardware and software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation