Job Description
Are you looking to kickstart your career in the tech industry without prior experience?
TechForward Solutions is seeking motivated individuals for a Contract Entry-Level Tech Support Specialist position in San Diego, CA. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a dynamic IT environment.
We offer a comprehensive training program and a supportive team culture. If you have a passion for technology and a desire to help others, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for end-users via phone and email.
- Assist in diagnosing and resolving basic hardware and software issues.
- Document customer interactions and technical resolutions in the CRM system.
- Collaborate with senior technicians to learn best practices and advanced troubleshooting.
- Perform routine data entry and system maintenance tasks.
- Ensure a high level of customer satisfaction by maintaining a professional and helpful demeanor.
Qualifications
- High school diploma or GED required; Bachelor's degree in IT or related field is a plus.
- No prior professional experience required; we value potential and enthusiasm.
- Basic computer literacy, including typing speed and navigating operating systems (Windows/Mac).
- Strong communication skills with the ability to explain complex concepts simply.
- Ability to work flexible hours and adapt to a fast-paced contract environment.
- Reliable internet connection and a quiet workspace for remote or hybrid support duties.