Job Description
Are you looking to kickstart your career in Jacksonville without prior experience? We are seeking a motivated Contract Customer Service Associate to join our dynamic team. At Jacksonville Support Solutions, we believe in nurturing talent and providing comprehensive training for those ready to learn. This is an excellent opportunity for individuals seeking flexible contract work with the potential for long-term growth within a leading industry firm.
Why Join Us?
- Zero Experience Required: We provide on-the-job training and mentorship.
- Competitive Pay: Earn a solid hourly wage with performance-based incentives.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Modern Work Environment: Collaborative office space in the heart of Downtown Jacksonville.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and account inquiries.
- Document all customer interactions and issues accurately in the CRM database.
- Collaborate with the support team to resolve complex issues and improve service protocols.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a high level of professionalism and adherence to company policies at all times.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong desire to learn and grow within a corporate environment.
- Basic computer proficiency and familiarity with navigating web browsers.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Reliable internet connection is required for remote support options.